Frequently asked questions

We get asked a lot of questions about the Liftkar range of Stairclimbers we offer.
Here are a selection of things we are ask about. if you have any more questions, please let us know and we would be happy to help

Q.    Where are the Stairclimbers made?
A.    The parts are all made in the factory in Austria. The SALs are assembled to order in the UK as this can be in many configurations. The MTK and HD machine come complete from Austria

Q.    What is the delivery time from order?
A.    Although there is a large stock of most climbers, delivery time depends on the specification you require. Once we know what climber you are looking for, we can advise on the availability

Q.    Will the stairclimber fit in my car boot?
A.     It depends which model you choose - most of our stairclimbers are of a size which fit into the average sized car.  We do have a stairclimber which, although is tall to take the load,  reduces down to a metre in size and will fit comfortably in almost all cars or confined spaces in the work/home environment.  Please telephone for guidance.

Q.     I want to use it in a building with carpets - will this work on different floor surfaces?
A.     Yes - our Stairclimbers work on all floor surfaces.

Q.     I cannot bend easily - will I still be able to use it?
A.     Yes - you do not need to bend a lot to use these, if you are able to use a sack truck with a load on, you should be able to use a stairclimber. 

Q.     How do I load the items onto the unit?
A.     Load the items as you would with any ordinary sack-barrow, ensuring to secure it with the straps supplied.

Q.     Would I need to have someone with me to handle the goods?
A.     Not necessarily - in almost all cases these are a single operator piece of equipment. As with all moving of loads a risk assessment should be carried out to confirm this. If the load is large it can be wise to have a second person to guide if you are unsighted.

Q.     I want to move a freezer in my home, does it have the motor to turn the wheels?
A.     No, you can use the stairclimber as a sack barrow for moving the freezer on flat surfaces, the motor is only used when manoeuvring it up/down steps or stairs, it does not power the wheels only the lifting arm.

Q.     If it goes wrong who do I contact for repairs?
A.     Telephone us and we will arrange collection and repairs at our local service centre. Please be advised some repairs if caused by damage may not be covered under the warranty. The stairclimber comes with a 1 year warranty and 6 months on the battery.

Q.     I may want an attachment in the future - is it easy to adapt my stairclimber model?
A.     Depending on your stairclimber, other toeplates and accessories are available including keg hooks, dolly wheels etc - telephone us with your requirements and we can then advise of cost for your specialist need.

Q.     What training do you offer?
A.     We can supply certified training for a maximum of 6 people at a cost of £350.00 + VAT.  We can either supply training on site or at your site.  If you wish to have refresher training after a period of time then we can supply this also at the same cost.

Q.     How long do the batteries last?
A.     This depends on stairclimber and load.  For example a fully charged battery for the A14 HD  lasts for approximately 100 steps with a full load, the SAL battery can be several hundred steps as it the loads is not as great.

Q.    How do I re-charge the battery?

A.     The batteries can be charged by plugging the battery into a special charger which can then be plugged into the mains electricity at your premises.

Q.     What maintenance do I have to carry out or do I send it back to you for a service?
A.     As a load carrying equipment it will be subject to a LOLER testing as if it were a forklift/taillift.   We offer servicing options through the manufacturer at our premises.

Q.     What benefits do you think I would have if I bought a stairclimber?
A.      A Stairclimber provides a health and safety for your staff and gives you the advantage of moving normal and much heavier loads with ease up/down stairs which a single person would ordinarily not be able to achieve.