Privacy Policy

Last Updated: January 25, 2026

1. Introduction

A14 Stairclimbers ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Submit an inquiry or contact form
• Request a product demonstration
• Register for training
• Subscribe to our newsletter
• Contact us by phone or email

This information may include:

• Name
• Email address
• Phone number
• Company name
• Job title
• Address
• Product interests

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages viewed and time spent
• Referring website
• Geographic location (general)

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. See our Cookies Policy for detailed information.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer service
• Process orders and deliver products
• Schedule demonstrations and training
• Send marketing communications (with your consent)
• Improve our website and services
• Analyze website usage and trends
• Comply with legal obligations
• Prevent fraud and security threats

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Consent: You have given clear consent for specific purposes
• Contract: Processing is necessary to fulfill a contract with you
• Legal Obligation: We must comply with legal requirements
• Legitimate Interests: Processing is in our legitimate business interests

5. How We Share Your Information

We do not sell your personal information. We may share information with:

Service Providers

Third-party companies that help us operate our business:

• Payment processors
• Email service providers
• Analytics providers
• Hosting providers

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred.

Legal Requirements

We may disclose information when required by law or to protect our rights and safety.

6. Your Data Protection Rights (GDPR/UK GDPR)

You have the following rights:

Right to Access

You can request copies of your personal data.

Right to Rectification

You can request correction of inaccurate information.

Right to Erasure

You can request deletion of your data in certain circumstances.

Right to Restrict Processing

You can request that we limit how we use your data.

Right to Data Portability

You can request transfer of your data to another service.

Right to Object

You can object to processing based on legitimate interests or for direct marketing.

Right to Withdraw Consent

You can withdraw consent at any time where we rely on consent.

To exercise these rights, contact us using the details below.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, or as required by law. When we no longer need your information, we securely delete or anonymize it.

8. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

However, no method of transmission over the internet is 100% secure.

9. International Data Transfers

Your information may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

10. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies.

12. Marketing Communications

With your consent, we may send you marketing emails about our products and services. You can opt out at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly
• Updating your preferences

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date.

14. Contact Us

For questions about this Privacy Policy or to exercise your data protection rights:

A14 Stairclimbers
Data Protection Contact
Email: info@a14stairclimbers.co.uk
Phone: 01379 854486
Hours: Mon-Fri 8:00 AM - 5:00 PM

15. Supervisory Authority

You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with data protection laws.

UK Information Commissioner's Office (ICO)
Website: https://ico.org.uk
Helpline: 0303 123 1113